Shipping policy
Last updated: 4 November 2026 · Applies to orders placed on our website (sandalnshoe.com) and in our Android app (snsh · omni)
Where we deliver
We deliver to all 64 districts of Bangladesh, from Dhaka and Chattogram to every town in between. We don't ship internationally yet.
Delivery time
Orders are delivered within 24 to 36 hours of order confirmation. Delivery times are estimates. Weather, public holidays, courier delays or an incomplete address can make them longer.
Delivery charge
A flat ৳80 per order, the same in every district, whatever is inside the order. The charge is shown at checkout before you pay.
How it works
- You place your order on the website or in the app.
- We confirm your order and pack it.
- One of our courier partners collects your parcel: Steadfast, Pathao, RedX, CarryBee or eCourier.
- The courier delivers it to the address you gave us.
Tracking your order
When your parcel is on its way, the courier sends you an SMS with your tracking ID and the courier's name. Use our Track Your Order page to see its live status. You can also sign in to your account on the website or in the app to see your orders. No tracking ID? Message us on WhatsApp with your order number.
Your address
Please make sure your name, phone number and delivery address are complete and correct. The courier may call you before delivery. We aren't responsible for delays or failed deliveries caused by an incorrect address or an unreachable phone number.
Damaged or missing parcels
Please check your parcel when it arrives. If anything is damaged, wrong or missing, contact us right away. See our Refund Policy for replacements and returns.
Contact us
Sandal 'n Shoe, 16/C Joynagh Road, Bakshibazar, Dhaka-1211, Bangladesh
Email: contact@sandalnshoe.com
Phone / WhatsApp: +880 1301-992211
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