Refund policy

Last updated: 4 November 2026 · Applies to orders placed on our website (sandalnshoe.com) and in our Android app (snsh · omni)

We want you to love your purchase from Sandal 'n Shoe. If you're not completely happy, here's how returns and refunds work. The same policy applies whether you ordered on our website or in our app.

1. Return window and conditions

  • You can return items within 7 days of delivery.
  • Items must be unused, unworn and in their original packaging.
  • Proof of purchase (your order number or receipt) is required.
  • Some items, such as sale, gift card, custom or final-sale products, may not be eligible.

2. How to start a return

  1. Contact us at support@sandalnshoe.com or on WhatsApp at +880 1301-992211 with your order number and the reason for the return. App orders use the same order number shown in the app under your orders.
  2. We'll reply with instructions and, if applicable, a return shipping label.
  3. Pack the item securely and send it back within the timeframe we give you.

Items sent back without first contacting us may not be accepted.

3. Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method (card, bKash or Nagad via SSLCOMMERZ) within 7 business days. Your bank or mobile wallet may take a little longer to show it.

Delivery fees are non-refundable unless the item was defective or we sent the wrong item.

4. Size swaps

Need a different size? Within 7 days of delivery, WhatsApp us on +880 1301-992211 or email support@sandalnshoe.com. Pack the unused item in its original box and send us a photo of the packed parcel. As soon as our courier picks it up, we dispatch the right size, with no extra delivery charge.
Swaps depend on the new size being in stock. If it isn’t, we’ll offer you a refund or an exchange for another item.
Snsh Direct items can’t be swapped for another size, but you can return them within 7 days for a refund or an exchange.

5. Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us right away and we'll send a replacement at no extra cost.

6. Late or missing refunds

If you haven't received an approved refund yet, first check with your bank, card provider or mobile wallet. If there's still an issue, contact us at support@sandalnshoe.com.

7. Contact us

Sandal 'n Shoe, 16/C Joynagh Road, Bakshibazar, Dhaka-1211, Bangladesh
Email: support@sandalnshoe.com
Phone / WhatsApp: +880 1301-992211